Primary Numerasee – Deliveries and Returns Policy
Policy Title: Deliveries and Returns Policy
Effective Date: July 2025
Review Date: July 2026
Applies To: All customers of Primary Numerasee
1. Purpose
This policy outlines the procedures and conditions for the delivery of goods and the management of returns, exchanges, and refunds. It ensures transparency and consistency in customer service, in line with consumer rights legislation and Primary Numerasee’s commitment to excellent service.
2. Scope
This policy applies to:
– Physical products purchased directly through the Primary Numerasee website
– Digital downloads and online courses
It does not apply to purchases made through third-party platforms unless otherwise specified.
3. Delivery Policy
3.1 Delivery Options
We offer the following delivery services:
– Standard Delivery within the UK and ROI
– International Delivery available on request
Delivery Provider
All orders are handled by Royal Mail.
Estimated Delivery Timeframes:
– UK Standard: 3–5 working days
3.2 Delivery Charges
– Standard UK Delivery: £2.70 (2nd class post for small parcels)
– Larger items: Postage will be agreed in advance with the customer
– International Delivery: Cost and method agreed in advance with the customer
– Free delivery is available on orders over £40
3.3 Dispatch Timeframes
Orders are typically dispatched within 2 working days of receiving payment.
3.4 Tracking and Notifications
Tracking is available for larger orders or on request. Customers will receive a tracking link by email once the order has been dispatched.
4. Packaging and Sustainability
All orders are packaged securely to ensure safe delivery. Primary Numerasee is committed to environmentally responsible practices and uses recyclable and eco-friendly materials wherever possible.
5. Returns Policy – Physical Products
5.1 Eligibility for Returns
Customers may request a return within 7 days of delivery, provided the item is:
– Unused
– In its original packaging
– In a resalable condition
5.2 Exclusions
The following items are non-returnable unless faulty:
– Personalised items
– Digital downloads and courses (see Section 6)
5.3 Return Process
To initiate a return, please email info@numerasee.com quoting your order number. All returns must be authorised before items are sent back.
5.4 Return Postage
Return postage costs are the responsibility of the customer unless the item is damaged, faulty, or incorrect.
6. Digital Courses and Downloads
6.1 Access and Delivery
Digital products, including downloads and online course access, are delivered electronically via email or through a secure login to our learning platform. Access is typically granted immediately following payment confirmation.
6.2 Refund and Cancellation
By purchasing digital content, customers agree to waive their statutory right to a refund under the Consumer Contracts Regulations once the download or streaming has begun.
Refunds for digital products will only be issued if:
– The product is faulty or inaccessible due to a technical error on our part
– The customer has not accessed or downloaded the content and requests cancellation within 14 days
To request support or report an issue, please contact info@numerasee.com.
6.3 Licensing and Usage
All digital resources and courses are licensed for individual use only. Unauthorised distribution, resale, or sharing of digital materials is strictly prohibited and may result in legal action.
7. Exchanges
Exchanges are offered on physical items, subject to stock availability. Please contact info@numerasee.com before returning any items to confirm exchange eligibility.
8. Refund Policy
Refunds are processed within 5 working days of return approval. Refunds will be issued to the original payment method. Original delivery charges are not refundable.
9. Damaged or Incorrect Items
If an item arrives faulty or incorrect, it must be reported within 7 days of delivery. In such cases, Primary Numerasee will cover return shipping and offer either a replacement or a full refund. Photo evidence may be required to process the claim.
10. Customer Support and Returns Address
Customer Services Contact:
– Email: info@numerasee.com
Returns Address:
Provided upon request following return authorisation.
11. Compliance and Review
This policy complies with applicable UK consumer law and will be reviewed annually. Primary Numerasee reserves the right to amend this policy at any time without prior notice.
